XKOR Motorsports FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by XKOR Motorsports to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that XKOR Motorsports offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. XKOR Motorsports takes great pride in having you as a customer and we will ensure your privacy as a customer. XKOR Motorsports does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

offroadprotrucks.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

XKOR Motorsports seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

XKOR Motorsports reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at XKOR Motorsports, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to xkstensivepro@gmail.com.

We are confident that your visit to XKOR Motorsports is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-833-XKOR4X4.

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Xkstensive Off-Road & Truck Accessories, Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All returns, cancellations, and/or changes to an order will incur fees.

All custom orders are non-refundable and cannot be returned.

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. If any item is being drop-shipped, you may incur a fee to cancel it based off of the MFG's terms. You may cancel any order at any time prior to shipping, as long as it is not a custom built product such as (but not limited to), Forged wheels, custom headlights, custom powder coated parts, custom switches, etc.

Wheel and tire packages that have not been installed and run on the vehicle and were purchased in the last 30 days may be returned. There will be a 15% restocking fee charged on all returns with a minimum restocking fee of $39.95. Tires MUST have the manufacturers ID sticker intact. There will be no exceptions to the restocking fee or the return of wheel and tire packages that have been run on the vehicle. Mounting and Balancing charges will not be refunded. The return form below will be accompanied with ALL returns and exchanges before credit is given. Return shipping is the responsibility of the customer.

Restocking fees will be charged on ALL exchanges, no exceptions.

Tires that have NOT been run on the vehicle and were purchased in the last 30 days may be eligible for returned. Tires MUST have the manufacturers ID sticker intact and on the tire in it’s original location. There will be a 15% restocking fee charged on all returns of tires with a minimum restocking fee of $39.95. Tires MUST have the manufacturer sticker intact. There will be no exceptions to the restocking fee or the return of wheel and tire packages that have been run on the vehicle. Mounting and Balancing charges will not be refunded. The return form below MUST be accompanied with ALL returns and exchanges before credit is given. We provide the form once and RA# has been provided.

Return shipping is the responsibility of the customer. Restocking fees will be charged on ALL exchanges, no exceptions.

Lifts, shocks and leveling kits maybe return with prior authorization only if they have not been installed/mounted to the vehicle and must be in their original boxes and be purchased in the last 30 days. Customer will be responsible for any shipping costs and there will be a 15% restocking fee. On custom orders the return MUST be approved and IF approved there will be a 35% restocking fee and all return shipping will be paid for by the person returning the kit. No refunds will be provided until the parts have been accepted and inspected. All damage incurred during return shipping is the the responsibility of the customer.

Typically a leveling kit will come with front suspension components only, bringing the front of the vehicle up level with the rear of the truck. Most lift kits will have front and rear lift components and will lift and level the vehicle

This is a question we get daily. It is hard to guarantee fitment as each vehicle can sit a little different after suspension modification. Offset of your wheels is key to fitting a larger tire on your vehicle. Give us a call to discuss wheel and tire sizes and what will fit or what will require trimming or modification. We never guarantee wheel/tire fitment.

This is a very common question that depends on the vehicle and how much front lift you have on it. A good rule of thumb is anything over 3.5" of lift should be recommended and in some cases required.

Our recommendation is to give us a call so we can recommend the proper setup to ensure there are no CV axle concerns due to the height of the lift and vehicle requirement.